DISPATCH & turnaround

Personalised items take 2-3 weeks to make plus postage. Every Wednesday at midday the post date will change to 3 weeks from that date. It then remains at that date until the following Wednesday when it will change again at midday and so on. For example: if you order on a Wednesday morning the turnaround will be 2 weeks and if you order on a Wednesday afternoon it will be 3 weeks.

The next post day for new orders is: Wednesday 27 November 2024.

You can choose 1st (£2.50) or 2nd Class (£1.95) Royal Mail Standard Delivery. Delivery time after posting items according to Royal Mail is 1-3 working days 1st Class and 3-5 working days 2nd Class. These times should be used as a guide only. 

Short on time or want to be super efficient? I can send your order straight to friends or family with a personalised note from yourself (and of course not include any prices) at no extra cost. If you'd like to do this simply add the note you'd like included in the 'Any Special Instructions' box at the checkout and I'll do the rest!

Ribbon Rosettes & Ribbon Loop Badges

These are decorative accessories intended for festivities and celebrations and are not toys or meant for use in play as per Article 2 (Annex 1) of the Directive 2009/48/EC on the Safety of Toys. A child should not be left unsupervised when worn. These may have small parts (for example buttons) and embellishments (for example ribbons) which could become loose and present a choking hazard. The buyer acknowledges these responsibilities at time of purchase and will assume all liability. 

Each item is handmade and individually sewn so there may be slight variations, but that's what makes your purchase unique! Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items you are happy with, however, due to their hand crafted nature, no two items are exactly the same.

I hope you love your Lucy Made Me goodies but if you are unhappy with any item I are happy to offer you a full refund (excluding postage and packaging costs unless the item is faulty) if the item is returned to me in its original packaging within 28 days from the date of delivery. Please note that postage is at your own expense and I advise obtaining a certificate/proof of posting. If you wish to exchange an item, there will be an additional delivery charge for the new item.

I cannot accept returns on personalised items due to their custom nature unless they arrive faulty or damaged.

To arrange a refund please email [email protected] within 14 days of delivery with your name, order number and details of the item(s) you wish to return. Please contact me first before returning an item. All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.

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It's always nice to hear from you! You can get in touch via the contact form, by emailing [email protected] or find me on Facebook or Instagram. Don't forget to share photos with me by tagging @lucymademe on social media so I can see your snaps!